We’d like all of our dealers and customers to know that Guardian's staff continues to be diligent in adhering to CDC, federal and local government COVID-19 response guidelines. We will be here when you call and present when needed.
Performance, power, reliability, confidence, security…all associated with Guardian products
Guardian takes pride in providing personal product and dealer & distributor support
Guardian's years of manufacturing experience supplying global industry leaders...now in your hands
The programming and installation process will be well recognized by installing professionals. With installer preferred mechanical travel limits and adjustable forces, programming Core Series operators is simple and intuitive. Pro Series programming is considered to be the most straightforward in the industry. The operator has been designed with the professional installer in mind.
It may be as easy as having a unique bundle of accessories or having a brand that is not sold down the street or as complex as engineering help with a new design project. Guardian has years of experience as a consulting partner and supplier to major global OEMs. If you need something that other suppliers do not offer to you, call on Guardian to help differentiate your business.
Guardian’s interchangeable integrated rail system means fewer operators in stock will meet more of your job requirements. Guardian programs are flexible and can be designed to meet the needs of your business. Our organization focuses on eliminating non-value-added processes. The efficiencies created enables us to pass down this value to our dealers.
Subject: Re: Information on replacement the board
Thank you very much for your help and patience to get my Guardian Door Opener working again, at least for the time being. You are a real pro and I appreciate all that you have done for me.
I recently had a technical problem and George Robinson in support helped me out. He was very knowledgeable and gave me detailed instructions on how to complete the job.. It was real nice dealing with a copy that actually supported there customers.
Re: Information on changing the board
Thank you so much for this. This is really above and beyond what I could have hoped for from a customer service number! The garage door was the 3rd major thing to stop working in my house that week and your instructions to get it going again really saved my sanity, and I feel so much better now that I know the long-term fox for it. Thanks again. Stay well.
Recognition for superb customer service
Please pass to your GM.
I am incredibly grateful for your absolutely stellar customer service! We spoke last week when my 600sl circuit board went bad, and again today, after I installed it and encountered an issue. In both instances, you clearly understood the issue, communicated perfectly, and took the time to effectively troubleshoot to identify the root causes. Your exemplary customer service skills should serve as a model for others to emulate.
You are an ideal representative of the Guardian brand!
Thank you for your phenomenal support!
Re: Information on changing board
Thank you for your help this morning in getting our garage door up and running again.
As I mentioned, I am not a very handy person. I really appreciated your patience and step-by-step guidance in helping with our garage door. Please forward my email to your supervisor so that he or she knows what a great job you did on our garage door issue.
Have a great day!
Re: Information on replacement
Thanks George you have been the best tech support I have interacted with off late. You have very clearly explained the technical details and made sure that I understand it well. Your have been very patient with my questions even though you had other customers waiting in line. You were very passionate in fixing the issue.
You have made my day!!
5 star review for you!
Re: Thank you
To Whom It May Concern:
I am writing to ensure that Mr.Robinson receives the proper recognition from his supervisors on what it means to provide phenomenal customer service. In all my years, I can't recall ever working with a man so concerned and knowledgeable in regards to their area of expertise. He saved our family a ton of money and his work allowed us the ability to fix the problem on our own for minimal cost. As a father of 2 we value saving money and I can't begin to thank you enough for the professionalism your worker, George Robinson, displayed throughout the entire process. I assure you George represented your company in the best possible way and COMPLETELY FIRST CLASS!!! It is men like George that this customer service business needs more of!! Thank you again!
Information on changing the board
Again thank you so much for your help with fixing my garage door today. Not only was your customer service and politeness the most professional I have experienced. The knowledge and helpfulness is what blew me out of the water. You didn’t rush or put it off to try and sell me something like most companies do now days. You identified the problem and had me up and running in less then 10 minutes or so. Thank you so much again for your help you saved me some time and money and in this day in age that’s something we all need more of. Please forward this to your superiors as a reference to excellent customer service and professionalism.
I cannot even begin to tell you how you made my day today! Thank you so much for your patience and knowledge in walking me through how to get my garage door up and running. We've had technicians out here several times in the past, for the same issue, several service charges later and this time I fixed it with all of your help! You are beyond amazing and a very patient, thorough, kind and knowledgeable person! I couldn't have done this without you! Much gratitude and respect for all that you do! Thanks George!!!
Your Tech support Dept is great. They never leave you on hold, are knowledgable and efficient. I talked to two different techs and both were very helpful in purchasing, installing and troublshooting a series 600 SL circuit board. One was George Robinson and the other I talked to today (6/18/19) at 3:25 pm ( I did not catch his name). I would recommend Guardian to anyone due to your tech support alone.
Excellent Customer Service
I normally don't write about people but I just wanted to say what a great person George Robinson is. He handled my call to diagnose a problem that I had with my garage door opener with expert knowledge and took his time to diagnose the problem. (It wasn't the garage door opener, it was a busted spring).
I had also called in about a year ago and had some issues with the force and the up and down buttons of the opener. The same type of help was given to me by tech support (It may have even been George.) To have such great customer service is rare in today's society and just wanted to say keep up the good work.
Major thanks for your time and effort helping me troubleshoot my Guardian 600SL today. Per your note below, I have ordered the GUDT-343 from the website. Thanks for the info on getting the case apart below. Hopefully I can follow your directions such I won’t be one of those people with 8 toothpicks trying to realign all the holes when I let the cover come apart… 8-)))
Thanks again and Randy, especially for your quick response and for allowing me to work with a really great to get along with technician such as George. He and I got along very well and he was easy to work with. Nice to know there are actually people like him, with such a can-do attitude, still around. Best to both of you.
Holler if you guys ever make it to Dallas. I owe you both some great Texas style BBQ…
To whom ever it may conern : Spoke to Steve in Tech Support. As a kudos he was Very helpful knowledgeable and there’s no question that he respects the customers time as I left a message and within five minutes was able to return my call. To me that is excellent customer service that deserves to be recognized. Thank you for your time
“Hello, Just wanted to pass along some feedback on Jason Villega, who helped my father and I with our garage door opener this morning. He was very thorough, polite, and patient as we worked our way through diagnostics and re-programming. He gives Guardian a good name!”
“Luis was awesome! He went above and beyond to help me with my issue. I'm in the retail business where customer service is huge and Luis did an outstanding job. He was very professional, knowledgable and represents your company well. Thank you
I truly hope that this email will motivate you to recognize your employee Louis Meneses. Your employee was able to assist me in reprogramming my garage door unit and I could not be more thankful. Meneses was there for me from start to finish and it was reprogrammed in less than 10 minutes.
Meneses impressed me with his product knowledge and customer service skills.
Please do what you can to ensure he knows that he has exceeded my expectations as a first time caller to customer service.
As an installer I recommend Guardian products. The Guardian openers work well and are made to last.
The Guardian Opener system will definitely have a huge impact in the garage door industry, once they become well know! So far they have proven to durable and the prices are very competitive! Now we just have to wait and see if longevity is going to be the final attribute to keep them in the garage door industry! Time will tell so far the ones I have put up trouble free!
“Lewis was just fabulous. friendly, courteous, understanding and got the job done!!!! I wish I could buy him dinner!!! he understood the problem and resolved the issue for me. after a lengthy lack of customer service by the installer and overcharges, LEWIS was a breath of fresh air.!! Thank you LEWIS!!!!!!! ]
Dear Luis, I am writing to let you know how much I appreciate the outstanding customer service that you offered me two weeks ago, while I was in the midst of fixing a problem with the Guardian garage door opener. Your knowledge, patience and clear instruction that you provide me in the phone while replacing the logic board help me to fix the problem and the opener is working as new. I will be more likely to refer your Company’s products and services to my acquaintances and neighbors in the future. Best Regards,
Your customer service person was extremely helpful and knowledgeable. So much so we have decided to keep our garage door opener which is now working correctly for the first itme.
I hope this gets to the right place as I want to say "thanks" again ... I had a problem with my garage door going up and down on its own and electricians could not figure out the problem. When I talked with Louie he just took things one step at a time... following his steps and so far everything is working as it should be and my wife should be extra happy as what we had done before in getting to the real problem did cause her some inconvenience... thanks again
Guardian, Thank you so much! It is nice when a company supports their product. Jason in FL was very helpful. Sensor range was limited to approx 2' by my test (unscientific).Sensor is now operating within that constraint, and I was able to reprogram the operator according to OM instructs. Everything is OK now.
I talked with your Louie today re some garage opining problems I was having and I want to let you know he walked/talked me thru it all, “fixing” my wireless and 2 remotes to the revised signal in order to get my garage door from opening simply on its own.... I was taken care of with patience and understanding. Thanks from me and my wife.
To whom it may concern,
First, I would like to thank Jason Villega for sending the email helping me troubleshoot and reprogram my guardian garage door. He listen to my problem send me the email and it took less than five minutes to fix....
Thanks again Jason for your great customer service.
My name is Terry and I have a Guardian garage door. It had a faulty circuit board and I ordered a new part from Andrew/Diego. Then, after it got here, I called Diego and he spent a couple of hours walking me through the replacement process. He was VERY helpful, courteous and patient.
Very simple to install opener!
One of the best openers I have ever installed all customers are very happy with it.
Guardian Access Professional Series Openers are one of the best options for your garage door opener needs. Guardian Access provides exceptional customer service, quality openers, with a modest price point to the retailer that is passed onto the consumer. I have a customer where their opener was experiencing frequency interference. I presented what the customer was experiencing to the Guardian Team and they remedied the issue immediately at no additional charge to myself or my customer. Many thanks to Jack Bikoff and Jason Villega : )
Subject: Exceptional customer service.
I hope this email reaches the correct person. I want to acknowledge Jason Villega. My mother’s garage door cable line snapped and the garage door slammed. She had someone come over and repair the cable but he said he couldn't program the remotes or wall button. So I contacted customer service and spoke with Jason and he said the instructions were on the website but he would be happy to help me. There were several issues and with the garage that he helped me fix. Keep in mind we live in Houston and a hurricane was anticipated the following day. Needless to say Jason even pulled over and Facetimed with me to fix the garage issues. This is what I call old school customer service and I appreciate it so much. Needless to say a tornado hit my mother’s neighborhood. Our home is fine others not so much. Thanks Jason!
Subject: Regarding Diego
To whom it may concern, I asked Diego to please give me his managers email address so that I can let his manager know that they have an amazing worker !!! Omg! I came home today and my garage door would no close... it was the last thing that I needed after a long day.... somehow I got Diego on the phone and he walked me through it like a pro!!! In 5 minutes my door was operating again and I am so grateful to him!!!!! He told me calm down and we got this!!!he didn't even have to think he knew exactly what to do!!! That deserves a metal!! Thank you so much for having a great employee!!! Please let him know I wrote a letter to you and that I wasn't kidding !!!! Thanks again Cara W ... a garage door customer in port Richey Florida! Thank you so much!!! Sent from my iPhone
Subject: THANK YOU
Hello, My name is Betsy, and I just got off the phone with Diego in your tech support department. I wanted to let your company know how much I appreciate such fine customer service. I was bewildered in my attempts to reprogram my Guardian 600SL, and was becoming frustrated. I called Guardian, and the message said that the person was not available. So, I returned to my attempts to solve my garage door opener problem. The phone rang, and Diego was on the other end. He walked me through the process step by step, and now my opener is functioning properly again. Prompt and friendly customer service seems to be dying out these days, but not with people like Diego. Your company is well represented by such an employee. Thanks you so much for your help!