Subject: Guardian Products

Owner, Wes Stabel, values Guardian not only for its "top-notch products, but also for the attentive and supportive family-like team."

Subject: Customer comment

Anyone, Active

Hi,

I'm not sure if this email will reach the correct person or people, however, last week when my guardian garage door stopped working I called the tech service number listed on your website. I left a message and was not hopeful to get a call back. To my surprise the most wonderful and HELPFUL person by the name of George Robinson called me back a few minutes later. He walked me through what was wrong with my opener, and helped me to troubleshoot. It turns out it was the circuit board, so he sent me the website to order a new one as well as step by step instructions on how to replace it myself. Once my new circuit board arrived, I followed his instructions closely and was able to get the new one installed with no problems! As a new homeowner, I was not expecting to have someone help me to fix it so quickly and efficiently! I was fully expecting to be told to call a technician. I was sharing this with someone in my office today and they commented that if they ever need a new garage door opener, they will definitely look for the Guardian brand based on the outstanding customer service I received and I have to agree!

Needless to say, I'm so impressed with the service I received and wanted to let you know that George so pleasant and helpful!!

Thanks again!

Subject: Question Regarding Standard 2-Button ClearCom Remote Control

Good Morning,

I have been a loyal customer of your product “Guardian 2 Button Remote Control,” and just recently my garage remote stopped working. I have replaced the batteries and tried to troubleshoot it but nothing seems to be working. I was hoping to get in contact with somebody who can help me resolve this issue or possibly get a replacement. It was super easy and quick to link the garage remote to my garage door opener which is why I would love to continue to use this brand. Thank you for your time.

Best,

Subject: Garage Opener Info

Thank you, George. You were really helpful today. I especially appreciated how you described various scenarios in advance of executing the operation.

You provide great tech support for end users!

Take care,

Subject: Garage Opener Info

Good afternoon George, thank-you for sending this information like you said you would and for your prompt, friendly, courteous and professional service you provided the other night. I cannot thank-you enough for the way you expertly and patiently diagnosed and then walked me through the problem I was having. I own a small business and know how important it is to have friendly, knowledgeable, courteous, friendly and professional employees. You are all of the above and a true asset to your company. I hope they know how lucky they are to have you working for/with them. Please forward this to any and every one of your superiors so they know what a great job you are doing and how appreciative I am of your help. I would definitely buy and recommend Guardian again because of you.

Thank-you again and have a great day!

Subject: Garage Opener Info

Hello George,

I wanted to take a minute to tell you what a great help and what a great job that you had did for me.

You walked me through every step of the process for recovery and it was very clear for me to follow.

You are very knowledgeable of the system and friendly.

Leadership should be proud to have you on their team within the organization.

Thank you once more for your support and good luck.

Subject: Garage Opener Info

Thanks a lot George! You guys have provided the best customer experience I have ever had with any company!

Subject: Garage Opener Info

George,

Thank for you all of your help on this. It is very nice to get tech support that is direct and concise from someone who knows the product. This is very rare these days and very much appreciated.

I was able to get the door to operate with a few more tries. The last time I varied the tap location to either side of the lettering you pointed out about an inch for a few extra taps and that did the trick.

I have ordered the circuit board and printed your instructions below for when I install it.

Subject: Garage Opener Info

George,

I want to THANK YOU for your time today and for being so patient and thorough!! Right after we hung up the garage door started working just as you had explained! It is people like you that keep customers coming back and buying your company's products!!

Thanks again for your "FIVE STAR" Customer Service!!

Subject: Garage Opener Info

Hello George,

I want to thank you for taking the time to help me get this problem resolved, you’re a life saver! It was quick and easy and I appreciate you being patient and running me through the whole process of getting the garage door to work again. It’s not everyday you talk to someone on the phone that is kind and helpful like you, and the fact that you called me back yesterday and today to see if I was available to troubleshoot my problem when most people would wait for the customer to call back, so I appreciate your outstanding customer service and I hope the company is taking good care of you.

Have a wonderful night,

Subject: Garage Opener Info

Hi George,

You are an amazing technical support guide!

Thank you so much for your patience expertise!

Sincerely,

Subject: Garage Opener Info

Hi George,

I wanted to say thank you for all your help on my garage door opener. I received the new circuit board in the mail on Saturday and yesterday I successfully installed it. I printed out the procedure for installation and your directions worked perfect. I then went through the steps for setting the limits and my door now works great. I wanted to say that I am very grateful to you for your help. I did receive a customer feedback form and you did get very high marks. I also wrote several comments which I hope will help you gain the recognition you deserve.

Please know I appreciate you.

Thank you for hiring, retaining and fielding such a fantastic employee!

All the best,

Subject: Excellent Customer Service

Brian,

I'm writing this email to let you know of the amazing experience I had on Friday, March 25th. Your El Segundo, CA based Customer Support Specialist, George Robinson returned a phone call I made to your company earlier that day regarding my Guardian garage door opener not working properly.

Some history..... I had two Guardian garage door openers installed by Mesa Garage Door in 2018 and one of them began to have technical problems. The opener suddenly stopped working and gave 12 beeps. I called Mesa Garage Door to come out and repair the problem and because it was outside of the 12 month warranty period, I was charged $130 for them to perform the "repair". Fast forward to March 24th, 2022 and the problem returned again so I called Mesa Garage Door to come out since it was still within the 1-year repair warranty. However, they said it may not be a warranty issue and only the technician could determine that while on site. Not wanting to take the chance of another $130, I discovered your company and left a message that was returned by George Robinson that same day. George not only walked me through the diagnosis, but told me exactly what to do and where to do it on the garage door opener. His process involved me tapping the back of the opener near the circuit board to remove an overload situation on the circuit board. BTW, this was done on the phone!!!

Not only did he clear the overload and restore my opener to a functional status, he let me know it would be best to purchase a replacement circuit board at a very reasonable price through Guardian complete with installation instructions.

Being in sales myself and recognizing the value of customer service and how it creates brand loyalty, I want you to know that George Robinson exhibited that for your company and his thorough understanding of the technical aspect of the Guardian Garage Door opener were clearly on display. I would encourage you to find a way to publicly acknowledge him for his efforts as well reward him in a financial way that might be in line with your company practices.

Thank you for hiring, retaining and fielding such a fantastic employee!

Sincerely,

Subject: Excellent service!

To whom it may concern,

I just want to say kudos to Mr. George and his excellent customer service and helping me with my issues with my garage door opener. He has been an good teacher and very patient. He explains things very well and simply. I’m very grateful for him and will continue to be a guardian customer because of employees like him.

Sincerely,

Subject: Re: Garage Opener Info

Thank you George. You are very good at your job. I appreciate you calling me back so quickly and very patiently talking through the process which worked like a charm. Finally thank you for sending me the details on the part needed to permanently fix my garage opener. I’ve had more than a few problems from the arctic storm that hit Texas and I really didn’t need another. Your customer service was outstanding and reduced my frustration level by several notches.

Thanks again George.

Subject: Re: Garage Opener Info

George,

I want your Supervisor to know that you are worth your weight in Gold.

You gave me perfect customer service. So kind and polite and with so much patience in explaining about my garage door opener. You could not have been better.

I can’t thank you enough George for the peace of mind you gave me.

I will definitely recommend Guardian to anyone who needs a new garage door opener or if they need information for service.

George please be sure that your Supervisor reads my e mail.

Thank you and God Bless,

Subject: Re: Garage Opener Info

Thanks very much for all your help George!!

I wish every company I called was as helpful as you.

You set the bar high! Have a great week,

Chuck

Subject: Re: Garage Opener Info

George

Thank you for your time and effort getting my garage door working again. Your cool demeanor and the way you gave advice and instructions was the BEST I have experienced. The Pandemic has made most people just plane mean. You couldn’t have been nicer and more helpful. YOUR BOSS needs to give you a Raise Sir. I do not think they understand how lucky they are to have you George. Please pass this along to your manager.

THANK YOU AGAIN.

Very happy customer

Subject: Re: Garage Opener Info

George R,

Thanks again for all of your help today, George. I appreciated you walking through the steps with me and also your openness and willingness to help out. Your customer service was truly top notch and I felt 100% satisfied with the solution(s) we came up with. I also appreciate how effectively you communicated both the process and next steps in dealing with our issue. Without your help, I'm sure we would have ended up spending both more time and effort on the problem. Keep up the great work!

Best,

Subject: Re: Information on replacement the board

George,

Thank you again for your tech support on my garage door issue. You were very helpful with your instructions on getting my garage door to operate again. If you have survey, I would give very high remarks. You made it real easy to fix the problem.

Thank you again.

Regards,

Subject: Re: Information on replacement the board

Thank you George for the technical support,

You have exceeded my expectations for over the phone support. I manage multiple technicians working in the wireless networks. I deal with high level trouble-shooting everyday with techs and engineers. The way you walked me through the troubleshooting was on point and Your skills, along with the calm precise communication made it a breeze. You can walk a person with no technical skills through this with simplicity

Again outstanding support. I will be ordering the board for replacement.

Thanks,

Subject: Re: Information on replacement the board

George,

Thanks again for your help today. I will get the new circuit board ordered and will ring you if I have any questions during the install. Please pass this email along to your employer as recognition for a job well done. You returned my call timely, walked me through every step to solve the problem in an articulate and professional manner, and immediately followed up with the note below as promised. I find that level of service rare these days.

Sincerely,

Subject: Re: Information on replacement the board

Dear George,

Thank you very much for your help and patience to get my Guardian Door Opener working again, at least for the time being. You are a real pro and I appreciate all that you have done for me.

Best regards,

Re: Support

I recently had a technical problem and George Robinson in support helped me out. He was very knowledgeable and gave me detailed instructions on how to complete the job.. It was real nice dealing with a copy that actually supported there customers.

Re: Information on changing the board

George,

Thank you so much for this. This is really above and beyond what I could have hoped for from a customer service number! The garage door was the 3rd major thing to stop working in my house that week and your instructions to get it going again really saved my sanity, and I feel so much better now that I know the long-term fox for it. Thanks again. Stay well.

Recognition for superb customer service

George,

Please pass to your GM.

I am incredibly grateful for your absolutely stellar customer service! We spoke last week when my 600sl circuit board went bad, and again today, after I installed it and encountered an issue. In both instances, you clearly understood the issue, communicated perfectly, and took the time to effectively troubleshoot to identify the root causes. Your exemplary customer service skills should serve as a model for others to emulate.

You are an ideal representative of the Guardian brand!

Thank you for your phenomenal support!

Re: Information on changing board

Hi George,

Thank you for your help this morning in getting our garage door up and running again.

As I mentioned, I am not a very handy person. I really appreciated your patience and step-by-step guidance in helping with our garage door. Please forward my email to your supervisor so that he or she knows what a great job you did on our garage door issue.

Have a great day!

George thank you for your precise efficient and very hospitable service. You made my day and the issue I had was resolved very smoothly.

We didn't have one hiccup. You were very professional and I look forward to working with you and your company again in the future.

Re: Information on replacement

Thanks George you have been the best tech support I have interacted with off late. You have very clearly explained the technical details and made sure that I understand it well. Your have been very patient with my questions even though you had other customers waiting in line. You were very passionate in fixing the issue.

You have made my day!!

5 star review for you!

Re: Thank you

To Whom It May Concern:

I am writing to ensure that Mr.Robinson receives the proper recognition from his supervisors on what it means to provide phenomenal customer service. In all my years, I can't recall ever working with a man so concerned and knowledgeable in regards to their area of expertise. He saved our family a ton of money and his work allowed us the ability to fix the problem on our own for minimal cost. As a father of 2 we value saving money and I can't begin to thank you enough for the professionalism your worker, George Robinson, displayed throughout the entire process. I assure you George represented your company in the best possible way and COMPLETELY FIRST CLASS!!! It is men like George that this customer service business needs more of!! Thank you again!

Information on changing the board

George,

Again thank you so much for your help with fixing my garage door today. Not only was your customer service and politeness the most professional I have experienced. The knowledge and helpfulness is what blew me out of the water. You didn’t rush or put it off to try and sell me something like most companies do now days. You identified the problem and had me up and running in less then 10 minutes or so. Thank you so much again for your help you saved me some time and money and in this day in age that’s something we all need more of. Please forward this to your superiors as a reference to excellent customer service and professionalism.

Thanks

Thank You!!!!

Hello George,

I cannot even begin to tell you how you made my day today! Thank you so much for your patience and knowledge in walking me through how to get my garage door up and running. We've had technicians out here several times in the past, for the same issue, several service charges later and this time I fixed it with all of your help! You are beyond amazing and a very patient, thorough, kind and knowledgeable person! I couldn't have done this without you! Much gratitude and respect for all that you do! Thanks George!!!

Many thanks,

Tech Service

Your Tech support Dept is great. They never leave you on hold, are knowledgable and efficient. I talked to two different techs and both were very helpful in purchasing, installing and troublshooting a series 600 SL circuit board. One was George Robinson and the other I talked to today (6/18/19) at 3:25 pm ( I did not catch his name). I would recommend Guardian to anyone due to your tech support alone.

Thanks!

Excellent Customer Service

I normally don't write about people but I just wanted to say what a great person George Robinson is. He handled my call to diagnose a problem that I had with my garage door opener with expert knowledge and took his time to diagnose the problem. (It wasn't the garage door opener, it was a busted spring).

I had also called in about a year ago and had some issues with the force and the up and down buttons of the opener. The same type of help was given to me by tech support (It may have even been George.) To have such great customer service is rare in today's society and just wanted to say keep up the good work.

Replacement information

Mr Robinson,

Major thanks for your time and effort helping me troubleshoot my Guardian 600SL today. Per your note below, I have ordered the GUDT-343 from the website. Thanks for the info on getting the case apart below. Hopefully I can follow your directions such I won’t be one of those people with 8 toothpicks trying to realign all the holes when I let the cover come apart… 8-)))

Thanks again and Randy, especially for your quick response and for allowing me to work with a really great to get along with technician such as George. He and I got along very well and he was easy to work with. Nice to know there are actually people like him, with such a can-do attitude, still around. Best to both of you.

Holler if you guys ever make it to Dallas. I owe you both some great Texas style BBQ…

Service feedback

To whom ever it may conern : Spoke to Steve in Tech Support. As a kudos he was Very helpful knowledgeable and there’s no question that he respects the customers time as I left a message and within five minutes was able to return my call. To me that is excellent customer service that deserves to be recognized. Thank you for your time

Service feedback

"Guardian's 1/2HP AC model 415 has become out go-to choice for its simplicity, reliability, and minimal call-backs. With Guardian, we've found a product that works consistently, allowing us to focus on delivering quality service to our customers."

Technical Support

"Good technical support is something you don't get often but Steve will always answer the phone to help. I've even become personal friends with him!"

Good Afternoon, 

I truly hope that this email will motivate you to recognize your employee Louis Meneses. Your employee was able to assist me in reprogramming my garage door unit and I could not be more thankful. Meneses was there for me from start to finish and it was reprogrammed in less than 10 minutes. 

Meneses impressed me with his product knowledge and customer service skills. 

Please do what you can to ensure he knows that he has exceeded my expectations as a first time caller to customer service.

Respectfully,

from a Guardian dealer

As an installer I recommend Guardian products. The Guardian openers work well and are made to last.

I hope this gets to the right place as I want to say "thanks" again ... I had a problem with my garage door going up and down on its own and electricians could not figure out the problem. When I talked with Louie he just took things one step at a time... following his steps and so far everything is working as it should be and my wife should be extra happy as what we had done before in getting to the real problem did cause her some inconvenience... thanks again

Guardian, Thank you so much! It is nice when a company supports their product. Jason in FL was very helpful. Sensor range was limited to approx 2' by my test (unscientific).Sensor is now operating within that constraint, and I was able to reprogram the operator according to OM instructs. Everything is OK now.

I talked with your Louie today re some garage opining problems I was having and I want to let you know he walked/talked me thru it all, “fixing” my wireless and 2 remotes to the revised signal in order to get my garage door from opening simply on its own.... I was taken care of with patience and understanding. Thanks from me and my wife.

To whom it may concern,

First, I would like to thank Jason Villega for sending the email helping me troubleshoot and reprogram my guardian garage door. He listen to my problem send me the email and it took less than five minutes to fix....

Thanks again Jason for your great customer service.

My name is Terry and I have a Guardian garage door. It had a faulty circuit board and I ordered a new part from Andrew/Diego. Then, after it got here, I called Diego and he spent a couple of hours walking me through the replacement process. He was VERY helpful, courteous and patient.

Thanks.

from a Guardian dealer

Very simple to install opener!

from a Guardian dealer

One of the best openers I have ever installed all customers are very happy with it.

from a Guardian dealer

Guardian Access Professional Series Openers are one of the best options for your garage door opener needs. Guardian Access provides exceptional customer service, quality openers, with a modest price point to the retailer that is passed onto the consumer. I have a customer where their opener was experiencing frequency interference. I presented what the customer was experiencing to the Guardian Team and they remedied the issue immediately at no additional charge to myself or my customer. Many thanks to Jack Bikoff and Jason Villega : )

George,

Thank you for your help in getting my garage door operable.

In this day and age, your high quality customer service is, sadly, rare. You made me glad to have selected Guardian to replace the 30 year old monster garage door opener that was here when we moved in 2 years ago.

from a Guardian customer

Subject: Exceptional customer service.

I hope this email reaches the correct person. I want to acknowledge Jason Villega. My mother’s garage door cable line snapped and the garage door slammed. She had someone come over and repair the cable but he said he couldn't program the remotes or wall button. So I contacted customer service and spoke with Jason and he said the instructions were on the website but he would be happy to help me. There were several issues and with the garage that he helped me fix. Keep in mind we live in Houston and a hurricane was anticipated the following day. Needless to say Jason even pulled over and Facetimed with me to fix the garage issues. This is what I call old school customer service and I appreciate it so much. Needless to say a tornado hit my mother’s neighborhood. Our home is fine others not so much. Thanks Jason!

Subject: Thank you

Yesterday, I called and asked for support with my garage door opener and I just want to say thank you for being there, being available and being willing to help diagnose my problem. It save me hundreds of dollars by preventing a technician from having to make a house call. I am so grateful to God for companies like yours that exist to help the customers. The Lord willing, I will always use Guardian for my garage door openers.

Thank you again. Have a wonderful day.

Subject: Re: Garage Opener Info

Just another opportunity to thank you for your great technical support and the information to solve future problems. It was a definite pleasure to follow your precise and clear instructions. I wish more customer support organizations had an employee like you! .