Known as the Door Operator Guru, Roy Bardowell is one of the most respected and knowledgeable men in the garage door and operator industry.  His special passion for residential garage door, commercial door and gate operators leaves an impression on everyone he meets.  Roy's training sessions at IDA Expos are always the one of the most widely attended sessions. He has been recognized by IDEA with the "Commitment to Excellence Award" and is an IDEA Certified Door Dealer Consultant.  Roy is a member of the tech service team at Micanan Systems. He was Operations Manager at Guardian until 2012.  We hope that you find Roy's articles informative and entertaining.  Feel free to leave your comments for Roy.


ARTICLES

HOW TO FIND GOOD SERVICE COMPANIES

by Roy Bardowell, CDDC

Finding good companies that do various home services can sometimes be a taunting task. It is no different with finding a good garage door service company. There are a number of websites like Yelp, Houz, and my guy who claims to have vetted service companies and will steer you to the best and most reputable service companies. Even so, you may want to go it alone and here are some tips to help you out.

Foremost is word of mouth. If a neighbor had a good experience with a service company, it is probable that service company will do right by you also. With garage door service companies there are a few RED flags to watch for.

There are many 1-man service entities that are not legitimate companies. If you call a number and the guy answers with the generic “garage doors” and not with a real company name, you can bet this guy is masquerading as another company. Believe me, this is very common. Still, you can always go to bbb.com or Yelp.com and see real reviews and how a company is rated.

I personally just started my 48th year in garage door design, service, and installation and can honestly say; I have never jilted anyone and have always presented a stellar experience. I am currently on medical leave and have curtailed my garage door service days. However, my son Roy III; owner of Luxor Door Service in Huntington Beach, CA. has been in service for 5 years and has followed my example.

Roy at Luxor Door can be reached at (714)727-5000. You will love his work, like 50 others have who have given Luxor Door 5-stars on Yelp. Need garage Door service? Call Luxor Door. Roy not only will repair your door system and make it better than new—he will provide a great experience. You won’t be disappointed.

Roy Bardowell, CDDC, is a member of the tech support team at Micanan Systems. He served as Operations Manager at Guardian Access & Door Hardware until 2012. He has been in the door and operator industry since 1973 and is known as one of the industry’s most experienced operator technicians and trainers. Roy received the IDEA Commitment to Excellence award in 2008 and IDA’s Jerry R. Reynolds Volunteer Service Award in 2017. Contact him at roythedoorman@gmail.com

30 Comments
  1. Bob's picture
    Oct 24, 2017

    I have a Clicker KLIK2U.... Does it work with a Guardian? If so what is the id code for Guardian

  1. Brian's picture
    Oct 26, 2017

    A Clicker is not Universal.  It will not  work with a Guardian garage door opener.  Google "Guaridan GDOR2B" for sources that will sell a compaible remote.  If more help is needed please call 1-424-272-6998.

  1. Anonymous's picture
    Nov 15, 2017

    No I don't believe Clicker included the Guardian frequency in their product.

  1. Elmore Haney's picture
    Nov 08, 2017

    We have a 2011 Ford Escape with an Interior System for operation of Exterior Gates, Garage Door and House Security Lights. I am unable to Program the Guardian 630SL with the vehicle equipped system which worked with the other Garage Door Opener our home had. Is there a reason I am unable to set up this Opener purchased from your company using the "Guardian Remote Clicker" the only answer to this inconvenience ?

  1. Brian's picture
    Nov 16, 2017

    Elmore,

    There are two systems auto manufactures supply with their cars, HomeLink, made by Gentex and Car2U made by Leer Corp.  Guardian operators are compatible with HomeLink, but not Car2U.  Please check your car's owner's manual to see what system is used in your vehicle.  There should also be a phone number in the manual to call for help in programming either of the two systems.

     

  1. Scott Caryer's picture
    Nov 11, 2017

    I have two guardian remote controls that do NOT open our Guardian garage door opener. I have replaced the batteries in both units, and they still do not work. However, the external wall mounted wireless garage door opener works, as well as the embedded garage door openers in our Honda cars. So what is not working are the two guardian remotes. Please provide some direction to troublehoot and solve this issue.

    Thanks in advance...Scott

  1. Brian's picture
    Nov 16, 2017

    Hi Scott,

    Have the remote controls always worked with the garage door opener or is the issue something recent?  The fact that the HomeLink system in your car is working indicates that the radio receiver in the opener is working.  What are the model numbers of your opener and remote controls?  To talk directly to a tech who can help to troubleshoot, call 1-424-272-6998.

  1. Alayne's picture
    Nov 30, 2017

    Is there a way to put the lights on the opener in "motion" mode, rather than just coming on by pushing the light button or opening the garage door?

  1. Brian's picture
    Dec 04, 2017

    Dear Alayne,

    Some gargae door openers have a special control console that can provide this function.  Your Guardian opener is not adaptable to this console,  A less expensive alternative would be to replace the light switch in your carage with a passive infrared motion sensor wall switch.  This switch will recognize a presence in the room/garage and turn on/off lights accordingly.  A garage door opener system works with a set timer, so lights can remain on even after the person has left the garage.  The switch could be purchased at any hardware of store or home center.

     

  1. Steve's picture
    Jan 30, 2018

    I recently posted complaining about the motor. I found a number for Guardian technical services online and as a last effort I called them. Technical services was great and helped me fix the problem fairly easily with directions over the phone. I’m impressed with corporate but still disappointed in the local installer as since the day they installed the opener they come across as more interested in generating charges than doing what’s right for the customer.

    Thanks to Technical Services!

  1. Shirley Rankin's picture
    Feb 05, 2018

    I'm in New Zealand. If I can't source this for my Guardian 21230DL, I'll have to discard an entire garage door opener which works perfectly well just because it can't receive the signal from the remote.

    I looked for an internet sale on your website but couldn't find it.

    Considering that it will cost $800 to replace the whole door opener unnecessarily, I would really appreciate your help.

    Regards
    Shirley

  1. Brian's picture
    Feb 11, 2018

    Guardian products can be found in New Zealand at Windsor Doors

    Windsor Doors Auckland

    347 Great South Rd.

    Takanini 2112, Auckland

    P: 09 298 8655

    F: 09 298 0626

     

    Windsor Doors Christchurch

    Doric Way, Waterloo Business Park

    Christchurch

    P: 03 343 3276

    F: 03 343 3761

    sales@windsorsouth.co.nz

     

    Windsor Doors Wellington

    (Incorporating Castle Doors Ltd)

    95 Nelson Street,

    Petone, Wellington

    P: 0800 020 785

    F: 04 589 3986

    wellington@windsordoors.co.nz

    Windsor Doors Hamilton Unit 8

    170 Maui Street

    Te Rapa, Hamilton

    P: 07 850 6140

    F: 09 298 0626

  1. Marty Marias's picture
    Mar 01, 2018

    Roy, I have six two button remotes, the black rubber inserts fall out and I have to use a small object to activate the opener. Would it be possible to send me five or six replacements. I would happily pay for them.
    Marty Marias
    310 328-6278
    201 Ruth Ave.
    Venice CA 90291
    martymarias@yahoo.com

  1. Jamie's picture
    Mar 24, 2018

    Hello,

    My garage door motor is beeping every 15 minutes. Is this due to my remote battery being low or the motor being low? I'm having trouble locating a batter on the actual motor.

  1. Brian's picture
    Mar 25, 2018

    Hi Jamie,

    A good answer can't be provided without more information.  Please call 1-424-272-6998 and a tech will be able to assess the issue and provide a solution. 

  1. smith's picture
    May 01, 2018

    I read the comment on how a clicker is not universal and will not work on guardian garage doors. Specifically could you please suggest one that will work? Your tech phone number is useless! I've left two messages and not received a return call yet and its been three days. No one ever answers either.

  1. Brian's picture
    May 06, 2018

    Any Guardian remote control listed on the remote controls page on this website will work with any Guardian operator.

    If there are issues reaching technical service please feel free to contact a regional office (also listed on the website).

  1. Sherri's picture
    May 13, 2018

    My garage door will not work with the wall panel unit. The remote control units work and the keypad outside works. Any suggestions?

  1. Brian's picture
    May 14, 2018

    Hi Sherri,

    Is the LED back light on the panel glowing?  Check the wiring first.  The plug on the end of the wire leading from the control banel should be securely plugged into the "wall box" recepticle on the motor head.  Check for any wire shorts due to staples holding the wire to the wall.  Check the wire terminal connections on the back of the panel.. If more help is needed please call 1-424-272-6998.

  1. Robert Johnson's picture
    Jun 29, 2018

    The drive belt on my 3/4 HP Guardian executive series 600SL has broken. How do I get it fixed? I called your 800-989-8769 phone number and the phone company said the number is disconnected so no one answered

  1. Brian's picture
    Jul 04, 2018

    Robert,

    Please call Guardian Tech Service at 424-272-6998 for help.  

  1. Jada's picture
    Aug 12, 2018

    Lost power and opened the garage manually, power came back on the door opened almost completely and stopped. Beeping 20 times checked no lights on. Metered the wires for power, 21.08 tried aligning can't get any LEDs on?

  1. Brian's picture
    Aug 13, 2018

    Dear Jada,

    20 beeps signified a photo-eye misalignment or faliure.  Please call Guardian Tech Service at 1-424-272-6998 to resolve.  Thanks

  1. Clinton's picture
    Jan 05, 2019

    No lights on the photo eyes. I think the logic board is out. Can you help me?

  1. Brian's picture
    Jan 07, 2019

    Hi Clinton,

    If the operator still opens the door and a constant pressure on the push button (PE override) closes the door, then the circuit board is probably not the problem.

    1. Check at the operator head to see if wires are in the 4 photo-eye terminals.  Sometimes installers will twist wires togther and use only 2 of the terminals.  This reduces power to the photo-eyes.  It may work initially, but over time as the wire develops more resisitivity, power declines.

    2. Check the alignment of the eyes.

    3. If LEDs fail to appear, after careful alignement, then replace the phot-eyes.

    4. Call 424-272-6998 for further help.

  1. Clinton 's picture
    Jan 15, 2019

    I have no lights on my photo eyes. I have two garage door openers and tried the logic board in the other opener and the lights would come on. This tells me the logic board is good. Wondering if it might be the transformer.

  1. Brian's picture
    Jan 23, 2019

    Clinton,

    If you plug the photo-eyes that do not light-up when plugged into operator A into operator B and they light-up, the eyes are good.  Replace the logic boaed in operator A.

    Call 424-272-6998 for additonal assistance.

  1. Jim Loges's picture
    Apr 02, 2019

    Hi Roy,

    Thank you for the blog. We have a Guardian Pro Series 628 which was installed about two years ago. We have constant problems with the sensors and believe this is cause by glare from the sun since we experience the problems mostly during the day. Are there specific safety sensor sun shields (that's a mouthful) that work with these units? Also, the green light on that side blinks slowly all the time but the door still goes up/down. Is that normal? I thought both lights should be solid.

    Thanks!

  1. Brian's picture
    Apr 03, 2019

    Hi Jim,

    There are no stock sun shields for photo-eyes.  Fabricate a shiled from cardboard or an empty paper tube and tape to the red (receiver) photo-eye.  Another trick would be to reverse the position of the eyes, placing the receiver eye on the shaded side (if there is one eye in bright sun and the other in the shade). 

    You are right, both red and green LEDs should be steady.  The flashing green could be due to misalignment or a poor connection at the operator head.  First, check the PE alignment.  If necessary, remove the wing nut holding the sensor for full range of motion.  Next, check the terminal block on the back of the motor head.  The first 4 terminals (L to R) are for photo-eye wires.  Each terminal should have one wire inserted.  At times, installers twist together pairs of wires.  Not using all terminals cuts the ammoun of current avaialble to the sensor and could cause the LEDs to flash.  If these two steps do not work, call 424-272-6998.

     

  1. Brian's picture
    Apr 30, 2019

    Hi Marty,

    We'll send you some.

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