Known as the Door Operator Guru, Roy Bardowell is one of the most respected and knowledgeable men in the garage door and operator industry.  His special passion for residential garage door, commercial door and gate operators leaves an impression on everyone he meets.  Roy's training sessions at IDA Expos are always the one of the most widely attended sessions. He has been recognized by IDEA with the "Commitment to Excellence Award" and is an IDEA Certified Door Dealer Consultant.  Roy is a member of the tech service team at Micanan Systems. He was Operations Manager at Guardian until 2012.  We hope that you find Roy's articles informative and entertaining.  Feel free to leave your comments for Roy.


ARTICLES

GARAGE DOOR MAINTENANCE

by Roy Bardowell, CDDC

Even though the garage door is the biggest and heaviest moving item in the household it is often ignored and typically poorly maintained. As long as the door is going up and down, homeowners tend to be content.

A poorly maintained garage door can be quite dangerous. When there is a major breakdown in the garage door or motor operator it can be a very expensive repair. However, homeowners can do a few simple things to help keep their door and operator in safe working order.

MAINTAINING THE GARAGE DOOR

Before working on your garage door, you should do a short visual inspection. Look of the garage door springs, cables, rollers, pulleys, and other door hardware for signs of wear. If you if you find noisy component, you can try lubricating the noisy component. If you suspect a more serious problem, have a qualified garage door repairman make repairs.

Under no circumstances should you try and do your own repairs to the counterbalancing springs. These springs are under extreme tension and if you’re not familiar with the danger points you could severely injure yourself!

WARNING — Springs are under high tension. Only qualified persons will have the proper tools and only these persons should adjust the counterbalancing springs.

Lubrication

Identify all the moving parts and periodically lubricate them using a lithium-based spray on grease. First, test the balance of the door. You should be able to lift the door using one arm. Place the door at the midway position and let go. Be sure your feet are not under the door. The door should remain in that position without falling downward or drifting upward. If the door is properly balanced, then proceed.

For sure, you can quiet down a door by spraying lubricant on any noisy component. Sometimes this is all a garage door service man may do and there is no reason preventing you from doing that yourself. Most of the time any grunting, grinding or squeaking noise can be reduced by spraying the component with the lubricant. I highly recommend you do this once a year to prevent the components from wearing out.

Under no circumstances should you ever lubricate the tracks. The tracks really never wear out, and any grease tends to attract dirt and dust which can find its way into the roller ball bearings. If a roller seizes it will only skid in the track and may wear down. If you suspect the rollers are worn down and just skidding and not rolling in the tracks, then you might want to replace the rollers for the newer, quieter, nylon rollers. Nylon rollers are better than steel and will outlast the steel rollers.

The garage door operator rarely requires the lubrication, except if you have a screw type rail. Do not try to use random lubricants, because some lubricants can actually cause a bigger problem. Screw type rails require a special lubrication and only the manufacturer can advise you on the proper lubrication.

Consult the owner’s manual for additional recommended maintenance for your model of door opener. If you don’t have the owner’s manual, look for the opener model number on the back of the power unit and search for the owner’s manual online or you may request a manual from the manufacturer.

All in all, if you follow these simple steps you can extend the life of your garage door and garage door opener.

Roy Bardowell, CDDC, is a member of the tech support team at Micanan Systems. He served as Operations Manager at Guardian Access & Door Hardware until 2012. He has been in the door and operator industry since 1973 and is known as one of the industry’s most experienced operator technicians and trainers. Roy received the IDEA Commitment to Excellence award in 2008 and IDA’s Jerry R. Reynolds Volunteer Service Award in 2017. Contact him at roythedoorman@gmail.com

29 Comments
  1. Bob's picture
    Oct 24, 2017

    I have a Clicker KLIK2U.... Does it work with a Guardian? If so what is the id code for Guardian

  1. Brian's picture
    Oct 26, 2017

    A Clicker is not Universal.  It will not  work with a Guardian garage door opener.  Google "Guaridan GDOR2B" for sources that will sell a compaible remote.  If more help is needed please call 1-424-272-6998.

  1. Anonymous's picture
    Nov 15, 2017

    No I don't believe Clicker included the Guardian frequency in their product.

  1. Elmore Haney's picture
    Nov 08, 2017

    We have a 2011 Ford Escape with an Interior System for operation of Exterior Gates, Garage Door and House Security Lights. I am unable to Program the Guardian 630SL with the vehicle equipped system which worked with the other Garage Door Opener our home had. Is there a reason I am unable to set up this Opener purchased from your company using the "Guardian Remote Clicker" the only answer to this inconvenience ?

  1. Brian's picture
    Nov 16, 2017

    Elmore,

    There are two systems auto manufactures supply with their cars, HomeLink, made by Gentex and Car2U made by Leer Corp.  Guardian operators are compatible with HomeLink, but not Car2U.  Please check your car's owner's manual to see what system is used in your vehicle.  There should also be a phone number in the manual to call for help in programming either of the two systems.

     

  1. Scott Caryer's picture
    Nov 11, 2017

    I have two guardian remote controls that do NOT open our Guardian garage door opener. I have replaced the batteries in both units, and they still do not work. However, the external wall mounted wireless garage door opener works, as well as the embedded garage door openers in our Honda cars. So what is not working are the two guardian remotes. Please provide some direction to troublehoot and solve this issue.

    Thanks in advance...Scott

  1. Brian's picture
    Nov 16, 2017

    Hi Scott,

    Have the remote controls always worked with the garage door opener or is the issue something recent?  The fact that the HomeLink system in your car is working indicates that the radio receiver in the opener is working.  What are the model numbers of your opener and remote controls?  To talk directly to a tech who can help to troubleshoot, call 1-424-272-6998.

  1. Alayne's picture
    Nov 30, 2017

    Is there a way to put the lights on the opener in "motion" mode, rather than just coming on by pushing the light button or opening the garage door?

  1. Brian's picture
    Dec 04, 2017

    Dear Alayne,

    Some gargae door openers have a special control console that can provide this function.  Your Guardian opener is not adaptable to this console,  A less expensive alternative would be to replace the light switch in your carage with a passive infrared motion sensor wall switch.  This switch will recognize a presence in the room/garage and turn on/off lights accordingly.  A garage door opener system works with a set timer, so lights can remain on even after the person has left the garage.  The switch could be purchased at any hardware of store or home center.

     

  1. Brian Cuyno's picture
    Jan 13, 2018

    Hi,

    I recently received a new unit (628) from Diego, who works at your Los Angeles office. It is now installed but I continue to have problems.

    When trying to program the up and down limits I continue to have issues, I will try to program the up limit and it will stop, which will require me to continue the process until the door is up. Then when I try to program the down sequence the door will start to go down then beep once, then stop. I go through the sequence again and the programing sequencing process does not go through smoothly. I keep pressing the limit twice for the down option, I will work for a second then it won't.

    Right now my wife and I are having to manually open and close the door.

    Brian

  1. Brian's picture
    Jan 15, 2018

    Brian,

    Pages 16-18 in the 628 owner's manual will provide a step by step process, if more help is needed, please contact our tech service help line (424-272-6998) and a tech will walk you through the limit setting process.  

    Brian

  1. Steve's picture
    Jan 30, 2018

    I recently posted complaining about the motor. I found a number for Guardian technical services online and as a last effort I called them. Technical services was great and helped me fix the problem fairly easily with directions over the phone. I’m impressed with corporate but still disappointed in the local installer as since the day they installed the opener they come across as more interested in generating charges than doing what’s right for the customer.

    Thanks to Technical Services!

  1. Shirley Rankin's picture
    Feb 05, 2018

    I'm in New Zealand. If I can't source this for my Guardian 21230DL, I'll have to discard an entire garage door opener which works perfectly well just because it can't receive the signal from the remote.

    I looked for an internet sale on your website but couldn't find it.

    Considering that it will cost $800 to replace the whole door opener unnecessarily, I would really appreciate your help.

    Regards
    Shirley

  1. Brian's picture
    Feb 11, 2018

    Guardian products can be found in New Zealand at Windsor Doors

    Windsor Doors Auckland

    347 Great South Rd.

    Takanini 2112, Auckland

    P: 09 298 8655

    F: 09 298 0626

     

    Windsor Doors Christchurch

    Doric Way, Waterloo Business Park

    Christchurch

    P: 03 343 3276

    F: 03 343 3761

    sales@windsorsouth.co.nz

     

    Windsor Doors Wellington

    (Incorporating Castle Doors Ltd)

    95 Nelson Street,

    Petone, Wellington

    P: 0800 020 785

    F: 04 589 3986

    wellington@windsordoors.co.nz

    Windsor Doors Hamilton Unit 8

    170 Maui Street

    Te Rapa, Hamilton

    P: 07 850 6140

    F: 09 298 0626

  1. Marty Marias's picture
    Mar 01, 2018

    Roy, I have six two button remotes, the black rubber inserts fall out and I have to use a small object to activate the opener. Would it be possible to send me five or six replacements. I would happily pay for them.
    Marty Marias
    310 328-6278
    201 Ruth Ave.
    Venice CA 90291
    martymarias@yahoo.com

  1. Jamie's picture
    Mar 24, 2018

    Hello,

    My garage door motor is beeping every 15 minutes. Is this due to my remote battery being low or the motor being low? I'm having trouble locating a batter on the actual motor.

  1. Brian's picture
    Mar 25, 2018

    Hi Jamie,

    A good answer can't be provided without more information.  Please call 1-424-272-6998 and a tech will be able to assess the issue and provide a solution. 

  1. smith's picture
    May 01, 2018

    I read the comment on how a clicker is not universal and will not work on guardian garage doors. Specifically could you please suggest one that will work? Your tech phone number is useless! I've left two messages and not received a return call yet and its been three days. No one ever answers either.

  1. Brian's picture
    May 06, 2018

    Any Guardian remote control listed on the remote controls page on this website will work with any Guardian operator.

    If there are issues reaching technical service please feel free to contact a regional office (also listed on the website).

  1. Sherri's picture
    May 13, 2018

    My garage door will not work with the wall panel unit. The remote control units work and the keypad outside works. Any suggestions?

  1. Brian's picture
    May 14, 2018

    Hi Sherri,

    Is the LED back light on the panel glowing?  Check the wiring first.  The plug on the end of the wire leading from the control banel should be securely plugged into the "wall box" recepticle on the motor head.  Check for any wire shorts due to staples holding the wire to the wall.  Check the wire terminal connections on the back of the panel.. If more help is needed please call 1-424-272-6998.

  1. Robert Johnson's picture
    Jun 29, 2018

    The drive belt on my 3/4 HP Guardian executive series 600SL has broken. How do I get it fixed? I called your 800-989-8769 phone number and the phone company said the number is disconnected so no one answered

  1. Brian's picture
    Jul 04, 2018

    Robert,

    Please call Guardian Tech Service at 424-272-6998 for help.  

  1. Jada's picture
    Aug 12, 2018

    Lost power and opened the garage manually, power came back on the door opened almost completely and stopped. Beeping 20 times checked no lights on. Metered the wires for power, 21.08 tried aligning can't get any LEDs on?

  1. Brian's picture
    Aug 13, 2018

    Dear Jada,

    20 beeps signified a photo-eye misalignment or faliure.  Please call Guardian Tech Service at 1-424-272-6998 to resolve.  Thanks

  1. Clinton's picture
    Jan 05, 2019

    No lights on the photo eyes. I think the logic board is out. Can you help me?

  1. Brian's picture
    Jan 07, 2019

    Hi Clinton,

    If the operator still opens the door and a constant pressure on the push button (PE override) closes the door, then the circuit board is probably not the problem.

    1. Check at the operator head to see if wires are in the 4 photo-eye terminals.  Sometimes installers will twist wires togther and use only 2 of the terminals.  This reduces power to the photo-eyes.  It may work initially, but over time as the wire develops more resisitivity, power declines.

    2. Check the alignment of the eyes.

    3. If LEDs fail to appear, after careful alignement, then replace the phot-eyes.

    4. Call 424-272-6998 for further help.

  1. Clinton 's picture
    Jan 15, 2019

    I have no lights on my photo eyes. I have two garage door openers and tried the logic board in the other opener and the lights would come on. This tells me the logic board is good. Wondering if it might be the transformer.

  1. Brian's picture
    Jan 23, 2019

    Clinton,

    If you plug the photo-eyes that do not light-up when plugged into operator A into operator B and they light-up, the eyes are good.  Replace the logic boaed in operator A.

    Call 424-272-6998 for additonal assistance.

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