Known as the Door Operator Guru, Roy Bardowell is one of the most respected and knowledgeable men in the garage door and operator industry. His special passion for residential garage door, commercial door and gate operators leaves an impression on everyone he meets. Roy's training sessions at IDA Expos are always the one of the most widely attended sessions. He has been recognized by IDEA with the "Commitment to Excellence Award" and is an IDEA Certified Door Dealer Consultant. Roy is a member of the tech service team at Micanan Systems. He was Operations Manager at Guardian until 2012. We hope that you find Roy's articles informative and entertaining. Feel free to leave your comments for Roy.


ARTICLES

What’s new in California? California State Bill 969 (SB969)

by Roy Bardowell, CDDC

State Sen. Bill Dodd introduced legislation February 2, 2018 that would require all new electrical operated garage doors in California to include a backup battery, a measure intended to improve residents’ safety in future disasters or widespread power outages.

Garage doors proved a deadly obstacle for at least five of the 44 victims in October’s 2017 fires. Others were stymied by garage doors that would not open because power had been knocked out by the powerful winds Oct. 8 and 9.

“This devastating fire season exposed a number of vulnerabilities and underscored the need to take swift action to prevent people from becoming future disaster victims,” Dodd, D-Napa, the chairman of the Senate Committee on Governmental Organization, said in a news release.

“We can’t stand idly by, and ensuring we have battery backups for garage doors is a small step that can literally save lives.”

Backup batteries, the release said, are relatively inexpensive and already available for many existing garage door opener models. Many modern garage doors also come with built-in battery backups, but Senate Bill 969 would require all those sold, or installed, in the state to include one.

SB 969, co-authored by Assemblywoman Cecilia Aguiar-Curry, D-Winters, is scheduled for a committee hearing in March 2018.

“Policymakers have a duty to be proactive and adopt thoughtful policies making our communities safer,” Dodd said in the release. “This isn’t a problem most people have thought of, and I hope this bill raises awareness and prompts people to consider adding a battery backup. ”Now is a good time to remind all users of garage door operators they have a RED release handle on the operator rail that when pulled will release the door from the operator, hence permitting manual operation of the door, providing the door is working well. It is important to test the manual release every month to test the door and test for proper operation.

To test the door:

  • A. Close the door with the operator
  • B. With door stopped on the floor, pull on the red release handle
  • C. Try to lift the door using one arm.
  • D. Lift the door to the midway point and let go.
  • E. If it takes two arms to lift or the door drifts downward your door may require servicing.

  • On April 3rd California State Bill 969 did pass committee, 7 Yes to 0 No's, and will go to the senate floor for a vote. If passed by both houses of the California legislature and signed by the governor; this bill would require an automatic garage door opener manufactured for sale, purchased, sold, offered for sale, or installed in a residence in the state of California to have a battery backup function and would make a violation of those provisions subject to a civil penalty of $1,000. A seller who violates the notice requirements relating to automatic garage door openers, would be subject to a civil penalty of $500. If passed, the bill would become effective on January 1, 2019, but you don’t have to wait until then. Guardian sells many residential door operator models with a battery backup right here in southern California. These operators will currently comply with the requirements written in California State Bill 969. Call your local garage door service company and specify Guardian.

    Roy Bardowell, CDDC, is a member of the tech support team at Micanan Systems. He served as Operations Manager at Guardian Access & Door Hardware until 2012. He has been in the door and operator industry since 1973 and is known as one of the industry’s most experienced operator technicians and trainers. Roy received the IDEA Commitment to Excellence award in 2008 and IDA’s Jerry R. Reynolds Volunteer Service Award in 2017. Contact him at roythedoorman@gmail.com

    21 Comments
    1. Bob's picture
      Oct 24, 2017

      I have a Clicker KLIK2U.... Does it work with a Guardian? If so what is the id code for Guardian

    1. Brian's picture
      Oct 26, 2017

      A Clicker is not Universal.  It will not  work with a Guardian garage door opener.  Google "Guaridan GDOR2B" for sources that will sell a compaible remote.  If more help is needed please call 1-424-272-6998.

    1. Anonymous's picture
      Nov 15, 2017

      No I don't believe Clicker included the Guardian frequency in their product.

    1. Elmore Haney's picture
      Nov 08, 2017

      We have a 2011 Ford Escape with an Interior System for operation of Exterior Gates, Garage Door and House Security Lights. I am unable to Program the Guardian 630SL with the vehicle equipped system which worked with the other Garage Door Opener our home had. Is there a reason I am unable to set up this Opener purchased from your company using the "Guardian Remote Clicker" the only answer to this inconvenience ?

    1. Brian's picture
      Nov 16, 2017

      Elmore,

      There are two systems auto manufactures supply with their cars, HomeLink, made by Gentex and Car2U made by Leer Corp.  Guardian operators are compatible with HomeLink, but not Car2U.  Please check your car's owner's manual to see what system is used in your vehicle.  There should also be a phone number in the manual to call for help in programming either of the two systems.

       

    1. Scott Caryer's picture
      Nov 11, 2017

      I have two guardian remote controls that do NOT open our Guardian garage door opener. I have replaced the batteries in both units, and they still do not work. However, the external wall mounted wireless garage door opener works, as well as the embedded garage door openers in our Honda cars. So what is not working are the two guardian remotes. Please provide some direction to troublehoot and solve this issue.

      Thanks in advance...Scott

    1. Brian's picture
      Nov 16, 2017

      Hi Scott,

      Have the remote controls always worked with the garage door opener or is the issue something recent?  The fact that the HomeLink system in your car is working indicates that the radio receiver in the opener is working.  What are the model numbers of your opener and remote controls?  To talk directly to a tech who can help to troubleshoot, call 1-424-272-6998.

    1. Alayne's picture
      Nov 30, 2017

      Is there a way to put the lights on the opener in "motion" mode, rather than just coming on by pushing the light button or opening the garage door?

    1. Brian's picture
      Dec 04, 2017

      Dear Alayne,

      Some gargae door openers have a special control console that can provide this function.  Your Guardian opener is not adaptable to this console,  A less expensive alternative would be to replace the light switch in your carage with a passive infrared motion sensor wall switch.  This switch will recognize a presence in the room/garage and turn on/off lights accordingly.  A garage door opener system works with a set timer, so lights can remain on even after the person has left the garage.  The switch could be purchaed at any hardware of store or home center.

       

    1. Brian Cuyno's picture
      Jan 13, 2018

      Hi,

      I recently received a new unit (628) from Diego, who works at your Los Angeles office. It is now installed but I continue to have problems.

      When trying to program the up and down limits I continue to have issues, I will try to program the up limit and it will stop, which will require me to continue the process until the door is up. Then when I try to program the down sequence the door will start to go down then beep once, then stop. I go through the sequence again and the programing sequencing process does not go through smoothly. I keep pressing the limit twice for the down option, I will work for a second then it won't.

      Right now my wife and I are having to manually open and close the door.

      Brian

    1. Brian's picture
      Jan 15, 2018

      Brian,

      Pages 16-18 in the 628 owner's manual will provide a step by step process, if more help is needed, please contact our tech service help line (424-272-6998) and a tech will walk you through the limit setting process.  

      Brian

    1. Steve's picture
      Jan 30, 2018

      I recently posted complaining about the motor. I found a number for Guardian technical services online and as a last effort I called them. Technical services was great and helped me fix the problem fairly easily with directions over the phone. I’m impressed with corporate but still disappointed in the local installer as since the day they installed the opener they come across as more interested in generating charges than doing what’s right for the customer.

      Thanks to Technical Services!

    1. Shirley Rankin's picture
      Feb 05, 2018

      I'm in New Zealand. If I can't source this for my Guardian 21230DL, I'll have to discard an entire garage door opener which works perfectly well just because it can't receive the signal from the remote.

      I looked for an internet sale on your website but couldn't find it.

      Considering that it will cost $800 to replace the whole door opener unnecessarily, I would really appreciate your help.

      Regards
      Shirley

    1. Brian's picture
      Feb 11, 2018

      Guardian products can be found in New Zealand at Windsor Doors

      Windsor Doors Auckland

      347 Great South Rd.

      Takanini 2112, Auckland

      P: 09 298 8655

      F: 09 298 0626

       

      Windsor Doors Christchurch

      Doric Way, Waterloo Business Park

      Christchurch

      P: 03 343 3276

      F: 03 343 3761

      sales@windsorsouth.co.nz

       

      Windsor Doors Wellington

      (Incorporating Castle Doors Ltd)

      95 Nelson Street,

      Petone, Wellington

      P: 0800 020 785

      F: 04 589 3986

      wellington@windsordoors.co.nz

      Windsor Doors Hamilton Unit 8

      170 Maui Street

      Te Rapa, Hamilton

      P: 07 850 6140

      F: 09 298 0626

    1. Marty Marias's picture
      Mar 01, 2018

      Roy, I have six two button remotes, the black rubber inserts fall out and I have to use a small object to activate the opener. Would it be possible to send me five or six replacements. I would happily pay for them.
      Marty Marias
      310 328-6278
      201 Ruth Ave.
      Venice CA 90291
      martymarias@yahoo.com

    1. Jamie's picture
      Mar 24, 2018

      Hello,

      My garage door motor is beeping every 15 minutes. Is this due to my remote battery being low or the motor being low? I'm having trouble locating a batter on the actual motor.

    1. Brian's picture
      Mar 25, 2018

      Hi Jamie,

      A good answer can't be provided without more information.  Please call 1-424-272-6998 and a tech will be able to assess the issue and provide a solution. 

    1. smith's picture
      May 01, 2018

      I read the comment on how a clicker is not universal and will not work on guardian garage doors. Specifically could you please suggest one that will work? Your tech phone number is useless! I've left two messages and not received a return call yet and its been three days. No one ever answers either.

    1. Brian's picture
      May 06, 2018

      Any Guardian remote control listed on the remote controls page on this website will work with any Guardian operator.

      If there are issues reaching technical service please feel free to contact a regional office (also listed on the website).

    1. Sherri's picture
      May 13, 2018

      My garage door will not work with the wall panel unit. The remote control units work and the keypad outside works. Any suggestions?

    1. Brian's picture
      May 14, 2018

      Hi Sherri,

      Is the LED back light on the panel glowing?  Check the wiring first.  The plug on the end of the wire leading from the control banel should be securely plugged into the "wall box" recepticle on the motor head.  Check for any wire shorts due to staples holding the wire to the wall.  Check the wire terminal connections on the back of the panel.. If more help is needed please call 1-424-272-6998.

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