• A Warranty claim may be processed through one of the following methods:

    1. Through your installing dealer.

    2. Return operator to:
      Guardian Access & Door Hardware
      1761 International Parkway, Suite 113
      Richardson, TX 75081

      When electing to return the garage door operator for warranty repairs, all costs incurred in the return will be paid for by the purchaser. If the product is faulty, all defective parts will be replaced at no charge to the purchaser. Please phone 1-424-272-6998 for an RGA number before shipping.

    3. Phone 1-424-272-6998 for troubleshooting and to determine the warranty status of your operator
  • Guardian Dealers: Please contact your Guardian representative for Warranty Claim Forms and initiate your claim through your Guardian rep. Any return must be accompanied with an Return Goods Authorization Number. Please contact your rep or call 1-562-948-1816 x205 for the RGA# or any other warranty advice.


    Guardian Return Policy and Procedures

    In-Warranty Products & Parts

    Professional dealer technical support for Guardian products is available by calling 1-972-889-9910. In the event Guardian technical service cannot resolve a product issue, Guardian will accept the return of a Guardian branded defective product that is still under warranty.

    To initiate a warranty return, a Returned Goods Authorization (RGA) must be obtained by calling 562-948-1816 x205 or by sending an email to orders@adhguardian.com.

    The following information must be provided:

    1. Customer’s Name
    2. Customer’s Contact Name
    3. Customer’s Shipping Address
    4. Customer’s Telephone Number and email address
    5. The Item or Models Number(s) of the items being returned
    6. The Quantity of each item being returned
    7. The Item’s Serial Number or Date Code (There is a label on all Guardian garage door openers that indicates the year, month and production sequence of the opener. For example, a number “18121001” indicates “YRMOSEQU” 2018, Dec, 1001st unit produced during the month. Parts will have a 4-digit year and week code. A “YRWK” of 1925 indicated a manufacturing date of 2019, 25th week.)
    8. Brief description of the defect of each item retuned

    A Guardian issued RGA document, must accompany the returned product. The RGA number must be written on the carton(s) in which returned product is shipped. All items must be returned in their original packaging or similar packaging to prevent damage in shipping and freight prepaid to the Guardian return center indicated on the RGA. Returns received without proper authorization may be refused. Guardian will not be responsible for any items returned without proper authorization or identification.

    Guardian will inspect the return goods, notify customer of disposition and issue appropriate credit. Guardian reserves the right to repair the returned products received or replace with new or reconditioned product. Repaired or replaced items will be returned to customer freight prepaid.

    Small parcel returns (returns of less than 75 lbs.)

    Customers must contact Guardian Tech Service Department and a return shipping label will be provided. An RGA will be included via email with link to the return shipping label.

    Large parcel returns

    The Returned Goods Authorization (RGA) obtained by calling 1-562-948-1816 x204 or by sending an email to orders@adhguardian.com will include a shipping recommendation. The customer can elect to contract a carrier for the return or have a Guardian contracted carrier pick up warranty return items for return to the designated Guardian return facility. Freight costs will be deducted from the Customer’s total credit due. Credit will not be issued for any out-of-warranty and non-defective products. Return goods shipped collect to Guardian will be refused and returned to the Customer at their expense.


    Out-of-Warranty Products & Parts

    Credit or replacement will not be issued for out-of-warranty product or replacement parts. Out-of-warranty products will not be authorized for return.


    Returns due to Shipping Errors

    If a shipping error is made, the Customer must notify Guardian within five (5) business days of product receipt. If applicable, a Returned Goods Authorization (RGA) with return instructions will be issued and a replacement shipment created. Guardian will assume all costs and risks for the product being returned due to errors attributable solely to Guardian.


    Non-Defective Returns

    Non-defective returns will not be accepted, unless the return is due to a shipping error.



  • WARRANTY

    Garage Door Operators

    Manufacturer hereby warrants:

    1. Garage Door Operators to be free from defects in material and workmanship for a period of five (5) years for motors and one (1) year for electronics and mechanical components from date of purchase, if installed by an authorized reseller; otherwise, if installed by the purchaser one (1) year will apply.
    2. Where the garage door operator has been returned to the manufacturer for Warranty repairs, all costs incurred in the return will be paid for by the purchaser. If in the opinion of the manufacturer the product is faulty, all defective parts will be replaced at no charge to the purchaser.
    3. Proof of purchase must be given to the manufacturer at time of Warranty claim.
    4. The manufacturer reserves the right to modify any existing or future products without incurring any obligation to incorporate such modification to products already manufactured or to which this Warranty may relate.
    5. Warranty only applies if this product has been installed to the Manufacturers recommendation
    6. This Warranty does not apply to any defect, loss or damage arising or caused directly or indirectly by or as a result of :
      (i) Any defect (including detects in component parts or accessories) arising from or attributable to the failure to carry out normal preventive maintenance or routine adjustments.
      (ii) To any additional damage or deterioration arising from conditions attributable to the operation of the Operator after it is known to be defective.
    7. Exclusions to Warranty Period:
      (i) Repair or Warranty Work - three (3) months
    8. Not included in Warranty:
    9. (i) Batteries
      (ii) Fuses
      (iii) Light Bulbs
      (iv) Sensitivity adjustment.
      (v) Remote Controls and receiver range
    10. Note : All Warranties will be void subject to:
    11. (i) Water damage and condensation
      (ii) Power supply black out or surge
      (iii) Act of God
      (iv) Modification or adjustment by unauthorized persons.
      (v) Any interference from radio (including citizen band radios or and other electronic device.
      (vi) Preventative maintenance and regular servicing not undertaken
      (vii) Account not paid in full by the purchaser
    12. Subject only to the provisions of the Trade Practices Act and any legislation of the State or Territory wherein the door operators of the Manufacturer shall have been sold or installed ( which may confer certain rights on consumers of goods and those rights by such legislation may be rendered incapable of exclusion ) this Warranty supersedes and excludes all representations, warranties and conditions whether expressed or implied by law and the Manufacturer shall have no liability or otherwise than herein provided for any loss and damage ( including consequential loss and damage, loss of use or profits ) by reasons of delay, defective or faulty materials or workmanship, negligence or any act, matter or thing done permitted or omitted to be done by the Manufacturer.
  • WARRANTY

    Garage Door Operators

    Manufacturer hereby warrants to the first retail purchaser of this product in its initial residential installation:

    1. Garage Door Operators to be free from defects in material and workmanship for a period of:
      Model 715: five (5) years from date of purchase for the motor and one (1) year from the date of purchase for electronics and mechanical components
      if installed by an authorized reseller; otherwise, if installed by the purchaser one (1) year will apply.
    2. Battery: one (1) year from date of purchase.
    3. Where the garage door operator has been returned to the manufacturer for Warranty repairs, all costs incurred in the return will be paid for by the purchaser. If in the opinion of the manufacturer the product is faulty, all defective parts will be replaced at no charge to the purchaser.
    4. Proof of purchase must be given to the manufacturer at time of Warranty claim.
    5. The manufacturer reserves the right to modify any existing or future products without incurring any obligation to incorporate such modification to products already manufactured or to which this Warranty may relate.
    6. Warranty only applies if this product has been installed to the Manufacturers recommendation
    7. This Warranty does not apply to any defect, loss or damage arising or caused directly or indirectly by or as a result of :
      (i) Any defect (including detects in component parts or accessories) arising from or attributable to the failure to carry out normal preventive maintenance or routine adjustments.
      (ii) To any additional damage or deterioration arising from conditions attributable to the operation of the Operator after it is known to be defective.
    8. Exclusions to Warranty Period:
      (i) Repair or Warranty Work - three (3) months
    9. Not included in Warranty:
      (i) Batteries
      (ii) Fuses
      (iii) Light Bulbs
      (iv) Sensitivity adjustment.
      (v) Remote Controls and receiver range
    10. Note : All Warranties will be void subject to:
      (i) Water damage and condensation
      (ii) Power supply black out or surge
      (iii) Act of God
      (iv) Modification or adjustment by unauthorized persons.
      (v) Any interference from radio (including citizen band radios or and other electronic device.
      (vi) Preventative maintenance and regular servicing not undertaken
      (vii) Account not paid in full by the purchaser
    11. Subject only to the provisions of the Trade Practices Act and any legislation of the State or Territory wherein the door operators of the Manufacturer shall have been sold or installed ( which may confer certain rights on consumers of goods and those rights by such legislation may be rendered incapable of exclusion ) this Warranty supersedes and excludes all representations, warranties and conditions whether expressed or implied by law and the Manufacturer shall have no liability or otherwise than herein provided for any loss and damage ( including consequential loss and damage, loss of use or profits ) by reasons of delay, defective or faulty materials or workmanship, negligence or any act, matter or thing done permitted or omitted to be done by the Manufacturer.